Across
- 3. proactively anticipates the needs of the customers at the beginning, middle and end of each call.
- 4. To add or remove services from your account.
- 6. When one customer assumes ownership of another customer's line(s) of service.
- 8. Automatically scheduled payments.
- 10. Customers can schedule appointments to obtain dedicated sales and service in COR locations.
- 12. Electronically receiving your bill notice or monthly statement.
- 13. Teaching customers about their self-service options with the myAT&T app and online account manager.
- 14. Allows customers to upgrade every year or 18 months without an upgrade fee.
Down
- 1. Allows customer to get updated information on their recent orders.
- 2. To locate areas where you can connect to the internet for free.
- 5. Logging into myAT&T to change account name or billing information.
- 7. When a customer promises to pay a specific amount by a specified date.
- 9. To see monthly charges and plan details.
- 11. online account manager
- 12. The status of your account after the due date.