Across
- 4. GEN8404 MCS: Agent _____ , a one-stop-shop of links and resources
- 6. This section of Agent OS is where we can find EHH's to send
- 10. GEN8293 Mobile _____ , contains terms and their descriptions
- 11. This tool is used for any spectrum identity changes for a customer
- 13. This tool is used to see account information from Mobile 1.0 accounts
- 14. This tab in SM360 lets us view data usage and change the customer's plan
- 15. The button in copilot that saves an article for easier reference
Down
- 1. This is drop down menu selected to create a new identity in CIMT
- 2. Where in Agent OS can you find the link to UCM
- 3. This tab in SM360 lets us view a summary of the account
- 5. This is the program we use to communicate with other employees via text and meetings
- 7. This section of Agent OS is where we can find previous notes
- 8. This is used to escalate requests via tickets
- 9. This tab in Chronicle allows us to see the collections history on the account
- 12. Our main program, has various tabs to assist with account handling for all customers