Across
- 2. a service cannot be isolated from its provider.
- 4. the physical resources that must be in place before a service can be offered.
- 6. an alternative to physical lines.
- 7. services cannot be touched or stored.
- 9. a person who purchases goods or services.
- 10. a key factor in selecting service location.
Down
- 1. a confusing circumstance that arises from an unclear job description that fails to clearly identify duties and boundaries
- 3. the organization's ability to effectively deliver its services.
- 5. the series of step taken to achieve a desired outcome.
- 8. data that is available from the customer or provider to enable efficient and customized service.