Across
- 3. someone is riding with the member
- 5. a federal health insurance program in the United States primarily for people aged 65 and older
- 8. Trip is returned back to the system
- 9. Easiest way to search protocol
- 10. set of guidelines/rules that are put in place by the health plan
- 11. What should be said at the last 75 secs of a call
- 12. Where GMR or Public transit users receive payment
- 16. If a member has active transportation benefits then they are ____
- 18. a trip with multiple stops
- 19. physical cognitive memory
- 21. You have 30 secs to do this
Down
- 1. member information must be verified on every call
- 2. Member is requesting a supervisor
- 4. Form to use when needing a higher mode of transportation
- 6. The member meets the transportation provider at the curb
- 7. What is trip status when the member no longer needs the trip
- 10. Designated person to receive funds for transportation
- 13. Where are you able to locate the eligibility chat
- 14. The driver will assist the member to/from the door of their home/facility to/from the vehicle
- 15. federal health insurance program provides free or low-cost health coverage for millions of Americans, including eligible low-income adults, children, pregnant women, elderly adults, and people with disabilities
- 17. Trip status when awaiting authorization
- 19. trip status when a trip is not in valid/approved state
- 20. when location needs be manual entered
- 21. Mode of transportation where a member or family/friend drives