Across
- 2. MTN owned E-commerce Platform for purchasing MTN Products
- 3. Sets the expectations between the service provider and the customer and describes the products or services to be delivered.
- 4. enables individuals to buy and sell airtime from either their bank or their online wallet
- 7. This app gives you complete access to easily manage your account.
Down
- 1. metric used to measure loyalty of customers.
- 2. One of the qualities of customer service
- 5. MTN Chatbot
- 6. An activity that enables MTN staff visit the shops by booking an appointment and shares feedback with the business.