Across
- 5. call monitor and recording disclosure is where you will find what (1 word)
- 6. job aid used to assist with determining risk factors on the account to determine fraud or legit (2 words, 1 star in between)
- 7. Bank online support system user guide is for assistance with which system
- 8. solution to assist you with OTAC: Verify __________ (3 words, 2 stars in between)
- 11. link used to assist with an unhappy, verbally abusive client (2 words, 1 star in between)
- 13. for assistance with ______ wallet (1 word)
- 14. solution to help you with credit cards and fraud claims: Complete consumer credit card _____/_____ and fraud claim (2 words, 1 star in between)
- 15. link that provides info on scams/red flags (3 words, 2 stars in between)
- 16. where to find all acronyms and abbreviations (2 words, 1 star in between)
- 17. DCN is the link for when the client is _______ (1 word)
Down
- 1. solution for interpretation services (2 words, 1 star in between)
- 2. job aid used to find information on someone speaking on behalf of the account other than the client (3 words, 2 stars in between)
- 3. link to help you file a claim (3 words, 2 stars in between)
- 4. link to help you authenticate (4 words, 3 stars)
- 9. Handle a potential _________ call is used when we feel like we do not have the true party (1 word)
- 10. user guide that assists with small business credit cards (1 word)
- 12. fraud loss analytics shield (_______)user guide is a link to assisted you with what system