Across
- 2. A measure of the relationship between two data sets of variables
- 6. A tool for ensuring all important steps or actions in an operation have been taken
- 8. A tool used by customers to rate our performance
- 11. ST term for a customer complaint
- 12. 5whys in long form
- 14. Short for Quality Management System
- 15. Continuous improvement for Deming
- 17. ISO9001's automotive friend
- 18. What we do every day in ST to reach excellence
- 20. Statistical process control in short
- 21. A graphical representation of the steps in a process
- 24. 80-20 principle
- 26. Fishbone diagram
- 27. Weights and measures
- 28. A methodology to prevention problems
- 29. Not too early, not too late
- 30. A standard deviation in a normally distributed process
Down
- 1. Set of activities that transform inputs into outputs
- 3. Total Quality Management abbreviated
- 4. Central quality organization in ST
- 5. An approach we use to reduce waste without sacrificing productivity
- 7. The number of 'disciplines' in a common problem solving methodology
- 9. Japanese for big board
- 10. What we STRIVE for everyday
- 13. A graphic summary of variation in a set of data
- 14. Quality improvement plan
- 16. Someone we always work hard to satisfy
- 19. The probability a product will work the way it should over time
- 22. How we very an activity to ensure compliance of a process or system
- 23. The best number of excursions
- 25. A branch of applied statistics to evaluate the factors that control the value of parameters