Across
- 3. Put yourself in your customer's _____.
- 6. Remember:_____ are always right.
- 8. We're proud to have you on our customer service ____!!!
- 10. Customer appreciate it when you go ____ and beyond to help them.
- 11. Read details back to customers to be ____ you've got them right.
- 12. Always try your ____ to solve customer problems.
- 14. Coworkers and customers both deserve your _____.
- 15. Stressed at work? Take a few deep___.
Down
- 1. Positive word of ____ is a great way to bring in new customers.
- 2. Don't be distracted-stay ____ on your customer.
- 3. Keep a ____ in your voice
- 4. Being a good _____ is an important aspect of communicating with customers.
- 5. When customers return again and again, you've earned their ____.
- 7. ____ impression are important. Be polite to customers no matter what.
- 9. Go the extra ___ for your customers.
- 13. Have _____ for customer shows you care. (Hint: Rhymes with sympathy)