Across
- 3. / Customers expect great _______________ and product service
- 4. / Customer want a _____________ point of contact
- 6. / What makes us different from our competitors?
- 9. / What makes word of mouth travel faster in todays society?
- 11. / What should we make sure we do for our customers?
- 12. / Within how many rings should we answer the phone?
- 13. / The ability to put ourselves in our customers shoes
Down
- 1. / What type of customers will stick with us over time and recommend us to others?
- 2. / Working together to find a solution
- 5. / We should start our emails with a _________________
- 7. / You may not be the cause of the problem but you are the ____________
- 8. / What must we build with our customers?
- 10. / There a 6 DGF ___________ (etc genuinely friendly)