Across
- 4. close contacts need to be in _
- 5. method used for dealing with dissatisfied SUs
- 6. tab to login into dialler
- 8. types of assistance for food or financial support
- 11. wrap up code selected on dialler after the call is ended and the Daily Check in is completed
- 13. reconfirm at the beginning of the call
- 16. greetings used
- 17. 08003585453
- 19. tab used to record an unsuccessful call
- 22. amount of days required in self quarantine for close contacts
- 25. Queue used to escalate a case for a Suspected close contact, Non-Covid symptoms are identified or non compliance with isolation rules
- 27. escalation when SUs do not think they are a close contact or if the SU thinks the last known contact date is incorrect
- 28. Interpreter Services
- 29. Final check before we hang up with a SU
Down
- 1. wrap up code selected on dialler after the call is ended and the Daily Check in was not completed in full or unsuccessful in contacting the SU
- 2. Application used to make outbound calls
- 3. only in certain circumstances
- 7. Statement at the end of the call
- 9. website used to locate COVID-19 testing sites
- 10. temperature above _ defined as having a fever
- 12. official information on Covid19 for clinical and non-clinical staff
- 14. box to be ticked if a SU is symptomatic on release day
- 15. has no symptoms
- 18. EE stands for
- 20. CC stands for
- 21. application used to conduct daily check in
- 23. manages cases for symptomatic close contacts with covid symptoms
- 24. minimum age required to speak to the SU directly
- 26. symptoms need to be checked _