Across
- 2. The most important practise while negotiating.
- 4. First response to an irrate customer.
- 6. The customer wants an HD receiver for free.
- 9. The customer has recently purhased a new HD TV and they only have 1 NAV401.
- 11. The customer says the movie package is too expensive.
- 12. When making an offer, leave room to _______________.
Down
- 1. Tool used to build value on the shipping cost.
- 3. In negotiation you must imagine the situation from the customers ______________.
- 5. When negotiating never start with your ___________ offer.
- 7. The customer demands a free month for being with Shaw Direct a long time.
- 8. The customer does not want to pay for the 630 upfront.
- 10. In negotiation we must __________ both the customer needs and the business needs.