Across
- 2. When a customer is unable to pay their current instalments
- 5. A letter sent to customers with calculations of their usage
- 6. The most common payment method that gets taken on a monthly basis
- 11. When a customer is transferred to/from BG by error
Down
- 1. Guided journey can be found on this app
- 3. This is what we log when a customer is dissatisfied
- 4. When a customer leaves a property
- 7. Different contractual rates that a customer can pay
- 8. A credit a customer request
- 9. We are able to pull automatic reads from this meter
- 10. A task is raised in this app