Across
- 2. this type of listening is crucial on calls
- 4. policies and processes the help desk follow
- 7. a form of communication that is seen
- 9. Volume customer base is change from small to
- 12. Our Senior Director
- 13. you should check these daily and update weekly
- 14. our ticketing platform
- 16. who is delivering the technical training content
Down
- 1. our Senior Vice President
- 3. number of days floating holidays do you start with
- 5. the type of written communication expected
- 6. another Tier 1 CSTL
- 8. this type of time off accrues
- 10. the platform used for updates and questions
- 11. your CSTL
- 15. who do you notify if you need to call in