Across
- 4. In the event the caller needs someone to create the account for them, after 3 failed attempts or more, request permission in chat to
- 9. This is a financing arrangement that gives multiple lenders equal claim to the assets used to secure a loan (2 words)
- 10. For a password reset first Ask the caller if they have attempted to reset their password on MySBA first by clicking on ___ ____.
- 12. What version of the script are we using currently
- 13. You can find assistance for which loan program starting on pg 42 to 49
- 14. A servicing center that processes and reports on 1502 Forms
Down
- 1. if a caller does not know their loan number, please ask them what type of loan they have and refer them to their ___ ____
- 2. For callers experiencing errors when registering navigate to ___ ____
- 3. For RRF verification scroll down and confirm who you are speaking with. You can only speak with users listed under the section ‘Authorized Owner Information’, or ___ ____.
- 5. Page 8 has the updated ____ ____ link
- 6. What page can you find the link for USPS to assist with callers receiving the city/state error.
- 7. Promises made by a borrower as part of a loan agreement; covenants include notes, clauses, and riders signed by all parties involved in a loan transaction
- 8. The previous CLSC chart was missing he states DE and __
- 11. You can find verbiage for MySBA callers who failed verification