Across
- 4. What is the reason for asking the Securityquestions, Full name, DOB, Postcode?
- 6. What is the first security question?
- 7. If you do not complete the security questions, what score will you receive from QA
- 8. A child requires additional advocate details, what is it?
- 10. If a citizen is unable to come to the phone to do security, what are the list of reasons called when an advocate can continue with the call
- 11. When do you ask the Security questions for identification?
Down
- 1. In addition to contact advocate details, what else needs to be included for adults
- 2. Where do you include the advocates contact details
- 3. What is the citizen called if they are calling on behalf of someone else?
- 5. What is the reason for asking the covid security related questions?
- 9. If speaking to an advocate, who completes the security questions?