Across
- 1. HD account support partner for Pro and Military account issues
- 4. Newsletter associates should review and save for reference
- 7. Accounts deactivated for bulk discount resale violations.
- 9. Product review incentive customers may receive
- 12. Money recovered from a delivery carrier for a failed delivery.
- 13. Ownership: Responsibility assigned to one associate to manage and resolve a customer's issue from start to finish.
Down
- 2. Information that requires approval before external sharing.
- 3. $25 billion in online sales was one
- 5. Home Depot order fulfillment option with pickup at the store, locker, or curbside
- 6. Type of timer added before a case closes automatically
- 8. Return eligibility countdown begins at this point.
- 10. Digital case involving executive leadership
- 11. Condition that qualifies an appliance for replacement within the 48-hour return timeframe