Across
- 7. To take away from something or someone.
- 8. Another word for capable?
- 9. Department which can help customers facing financial hardship.
- 10. Providing accurate and precise information confidently is in line with which driver?
- 14. A measure of customer's advocacy for a business.
- 15. What is the Scottish referendum this year for?
- 16. The all knowing all seeing information system.
- 17. When you build a relationship with a customer.
- 20. Another word for value.
Down
- 1. The language spoken in Brazil.
- 2. A customer who will rave about LBG to their friends and family.
- 3. One way of showing a customer they are valued is by __________ with them.
- 4. A synonym for being both quick and efficient.
- 5. The most recently added NPS driver.
- 6. Actively taking responsibility to resolve a customer's query is a way of demonstrating which NPS driver?
- 11. A now retired welsh cheese.
- 12. Kanye West's song about a lady looking for money from her relationship.
- 13. Capital of Brazil?
- 18. An advisor who receives 3 promoter ratings in a row has got a..
- 19. What is Welsh for Scotland?