Across
- 5. ensures consistency
- 8. track production
- 9. daily Check in
- 10. positive COVID-19 test
- 14. applies to cases
- 15. initial contact
Down
- 1. system used by quality
- 2. applies to contacta
- 3. audit the auditor
- 4. close tO a case
- 6. find calls in Calabrio
- 7. under 18
- 11. used by phone agents
- 12. evaluation form
- 13. feedback