Across
- 4. A device that digitizes physical documents or images, converting them into electronic files.
- 11. When each person in an organisation focuses on a specific set of tasks with expertise.
- 12. The office acts as the ______ centre of the organisation.
- 13. A document that informs customers about delivered goods.
- 14. A type of office layout with small enclosed rooms for one or two workers.
- 23. The office serves as the ______ centre for the organisation.
- 24. Office staff must ensure ______ with legal requirements.
- 25. A structured set of data held in a computer that can be accessed or modified using specific software.
- 27. A document prepared by the office to accompany goods being sent to a customer.
- 28. Type of data collection that includes online forms and computer systems.
- 29. A relationship between employees at the same level of authority.
- 33. Software used to create and edit text documents such as letters, reports, and memos.
- 36. The internal drive or desire to perform well and achieve organizational goals.
- 39. The office performs ______ functions to help manage the business efficiently.
- 40. A term used to describe the central processing unit of a computer, responsible for executing instructions.
- 41. A spreadsheet program used for organizing data and performing calculations.
- 42. A clearly defined system of roles, responsibilities, and communication within an organisation.
- 44. Working collaboratively with others to achieve common goals in a workplace.
- 45. An input device that allows the user to type commands and data into a computer.
- 46. Software that helps prevent, detect, and remove malicious software from a computer.
- 48. Office functions are spread across individual departments.
- 49. The arrangement or classification of employees in a business.
- 51. A diagram showing the formal structure and relationships within an organisation.
- 52. Relationships The interactions, associations, or connections between two or more people in a workplace.
- 53. This worker types or scans documents into a computer and edits information.
- 54. A person who prepares documents such as letters and reports using a typewriter or computer.
- 55. An informal communication channel through which rumours and gossip often spread.
- 56. Provides support through correspondence, scheduling, and supervising clerical staff.
Down
- 1. The person to whom a worker is directly accountable and responsible for managing work duties.
- 2. Support role that advises or assists but does not have direct authority over others.
- 3. Resolution The process of resolving disagreements or disputes between colleagues or departments.
- 5. Small partitioned areas in an open office that give workers some privacy.
- 6. The practice of regularly missing work without a valid reason, often due to poor relationships.
- 7. The number of employees that report directly to a single manager.
- 8. A small, portable device used to store and transfer data between computers.
- 9. Clients Individuals or organizations that use the goods or services produced by a business.
- 10. A business structure where members have equal voting rights regardless of shares held.
- 15. A single large room designed to accommodate multiple workers, promoting communication.
- 16. Handles customer inquiries, complaints, and orders.
- 17. The smallest and simplest form of business structure owned by one person.
- 18. Satisfaction The level of contentment clients feel regarding the goods or services provided by a business.
- 19. A relationship where a specialist provides expertise across departments without line authority.
- 20. Stress The mental or emotional strain caused by workplace demands or conflicts.
- 21. A business owned and operated by 2 to 20 people who share profits and responsibilities.
- 22. A type of office that uses computers and the internet so employees can work from anywhere.
- 26. Responsible for financial data including invoices, statements, and bookkeeping.
- 30. A device that produces a hard copy of digital documents on paper.
- 31. Working together, often encouraged in modern office layouts.
- 32. Personal interactions among workers not defined by the company’s structure.
- 34. One of the main missions of the office: the ______, processing, storage, and distribution of information.
- 35. The first point of contact between an organisation and the public.
- 37. Direct authority one person has over another in an organisation’s hierarchy.
- 38. Office functions are located in one place to serve all departments.
- 43. The study of designing office furniture and equipment to optimize comfort and reduce strain.
- 47. Performs a variety of tasks that support administration in small businesses.
- 50. Clients Employees or departments that receive goods or services from other parts of the organization.