Across
- 5. something to always be followed when contacting customers
- 9. courtesy credit allowed within 12-month time frame
- 10. equipment adjustment
- 11. this is how long ppv charges take to appear
- 13. pif
- 14. lk460
- 15. device sent back twice not eligible for
Down
- 1. how much are remote returns
- 2. something to have when speaking to a customer
- 3. how many days does customer have to return apple tv device
- 4. a way to purchase an apple tv
- 6. a reason we can adjust customer account for ppv
- 7. open device don't qualify for a
- 8. multiple purchases determine this
- 12. LK461