Across
- 4. – How easily customers move through a website, app, or store
- 7. – A promise of product quality or satisfaction
- 8. – Interaction between customers and the brand
- 9. – Using data to understand customer behaviour and trends
Down
- 1. – Connecting with other businesses, partners, or customers
- 2. – Assessing the effectiveness of marketing campaigns
- 3. – The overall perception a customer has of a product or brand
- 5. – Activities to promote or advertise products or services
- 6. – Focusing marketing efforts on a specific audience
- 7. – Increasing sales, customer base, or market share