Operations

1. One of Distribution Ops' upcoming initiatives is the digital transformation of the ______ of Adviser (COA)
6. Distribution Ops works on the digital transformation of end-to-end auto adviser _____ with STP capability
7. How are our Individual Life Insurance Claim payments usually made?
9. The Customer Service Centre is located on Level _____ of SGX Centre 2
10. New Business & Underwriting has _____ sub-functions
12. The two platforms that provide self-service options for managing insurance policies are Singlife Online and _____
14. What is the second step carried out by the Individual Life Claims department in a usual claim process?

2. _____ is one of New Business & Underwriting's key initiative to help transform customers' experience
3. The Service Engagement function contacts our Shield claimants to help them reclaim hospital expenses from their _____ insurers
4. Distribution Ops is the ______ to advisers' sales journeys
5. The assessment of medical and financial risks is known as?
8. The Service Quality function handles all complains for _____ businesses
10. The Web Comms function strives to provide customers & advisers with the best e-service within ____ workdays
11. The Individual Life Insurance Claim department won the Insurance Awards 2024 – Claims Initiative of the Year for _____ Accident Claims
13. _____ integration benefits Customer Service Executives by offering a unified client view for faster resolutions