Across
- 3. Where quality is checked throughout the production process.
- 8. The person who buys the product or service.
- 9. The person who uses the product or service.
- 10. A product that meets or exceeds customer expectations.
- 12. Where the standard of a product is checked at the end of the production process.
- 15. The experience the customer gets when purchasing a good or service.
- 18. An approach to production that focuses on minimising waste
- 19. The sector of industry responsible for providing services.
- 21. A measure of the number of goods or services that are sold.
- 23. A financial measure of sales.
- 24. Something we must have to survive.
Down
- 1. The movement of goods, services, information and money throughout the production process.
- 2. Involves selecting suppliers and establishing payment terms.
- 4. The sector of industry responsible for transforming raw materials into finished products.
- 5. A method of production where a product is made to meet the exact requirements of the customer.
- 6. An approach to quality where everyone is focused on preventing errors and ensuring quality at each stage of production.
- 7. The process of turning inputs into finished products.
- 11. A method of production where items move continuously from one stage to the next.
- 13. Extra stock is produced and kept to fulfil additional demand or to protect against late deliveries.
- 14. The sector of industry responsible for extracting or producing raw materials.
- 16. All the businesses and activities involved in providing a business with the materials and resources needed to create a good for sale.
- 17. Stock is only ordered to meet customer orders.
- 20. Focusing on continuously improving production in a series of small steps.
- 22. A desirable but not essential item.