Across
- 2. Degree of customer involvement in services
- 4. Tangible products produced by operations
- 6. Output produced per worker
- 9. Strategic decision focused on meeting customer expectations
- 11. Comparison of performance against standards
- 13. Organizational destinations derived from mission
- 14. Strategic decision deciding how goods or services are produced
- 18. Activities that transform inputs
- 19. Minimum requirements to be considered by customers
- 21. Measurements taken during the transformation process
- 22. A key characteristic of goods
- 25. Process of identifying the best geographic location for operations
- 28. Ability to meet customer needs better than competitors
- 30. A key characteristic of services
- 34. Network linking suppliers, manufacturers, and customers
- 37. Approach used to guide the operations function
- 38. Function that tracks performance and manages funds
- 39. Function that creates goods or services
- 42. Services cannot be stored
- 43. Services are produced and consumed at the same time
- 44. Strategic decision integrating suppliers and distributors
- 45. Strategic decision related to plant size and output level
- 46. Strategic decision dealing with ordering and holding stock
- 47. Locating facilities around the world
Down
- 1. Strategic decision regarding geographic placement of facilities
- 3. The management of systems or processes that create goods or provide services
- 5. Nature of facility location decisions
- 7. Location factor including roads, utilities, and logistics
- 8. Ratio of output to input
- 10. Strategic decision involving recruitment and job design
- 12. The part of an organization responsible for producing goods or services
- 15. Intangible outputs provided to customers
- 16. Special abilities giving competitive advantage
- 17. Strategic decision related to timing of operations
- 20. Plan for achieving organizational goals
- 23. Strategic decision concerning arrangement of machines and workflow
- 24. Frederick W. Taylor is father of
- 26. Resources used to produce goods or services
- 27. Process of identifying strengths, weaknesses, opportunities, and threats
- 29. Reason for an organization’s existence
- 31. Function that generates demand
- 32. Uncertainty arising from government policies
- 33. Strategic decision ensuring reliable equipment and facilities
- 35. Strategic decision defining what operations will produce
- 36. Characteristics that differentiate a product or service
- 37. Final goods or services produced
- 40. Conversion of inputs into outputs
- 41. Production innovation introduced by Henry Ford
- 42. Measure of how efficiently inputs are converted into outputs (output ÷ input)