Across
- 2. Providing timely and efficient responses to customer inquiries and requests. Professionalism – Demonstrating respectful, courteous, and ethical behavior at all times.
- 6. Listening Fully focusing on the customer’s needs and concerns to understand their issues and respond appropriately.
- 8. Being reliable and consistent in delivering quality service.
- 9. Possessing comprehensive understanding of products, services, and company policies to assist customers effectively.
- 11. Adjusting responses and approaches based on different customer needs and situations.
- 12. Remaining calm and tolerant, especially when dealing with difficult or frustrated customers.
- 14. Treating customers with kindness, consideration, and dignity.
Down
- 1. Paying close attention to customer details and feedback to meet their expectations.
- 3. Ability Effectively identifying issues and offering suitable solutions to satisfy customer needs.
- 4. Attitude Maintaining an upbeat and friendly demeanor to create a welcoming environment.
- 5. Communication Conveying information in a straightforward, understandable manner to avoid misunderstandings.
- 7. Showing genuine understanding and care for the customer's feelings and perspectives.
- 10. Showing genuine interest and eagerness to help, creating a positive customer experience.
- 13. Resolution Skills Managing and resolving disagreements or complaints calmly and effectively.