Across
- 4. Finance Which payment method will DB not allow to be used twice on the same order?
- 5. Which tag will you add to the email if the customer is upset or needs to be escalated for any reason?
- 6. New Order What is the subject of the email that you will always email our manufacturers on?
- 7. What is the name of the Head of Customer Success - After Sales?
- 9. If the customer has received their ring and would like to change the ring size, which process will you initiate in DB?
- 10. If the customer has received their ring and would like to change the diamond and/ or the setting, which process will you initiate in DB?
- 13. If the customer wants to change the setting on an order that is currently in progress what button will you use?
- 14. Which Front folder should you always review before logging off at the end of your shift?
- 15. X Which tag will need to be on the email for it to be in the Orders Team's inbox?
- 17. What is the name of the AI Generated signature that we use when emailing burning customers?
- 18. What will you do with important links in Front that are added to the internal comments?
- 20. What will you do with an email if we are waiting on a response from a manufacturer?
Down
- 1. Is increasing the width of the shank considered a modification or a custom design?
- 2. What is the last word in the subject of the email that you will always email our customers on?
- 3. If a customer emailed in asking to change the address on their order to a HFPU which tag will you add to the email?
- 8. What are the prewritten responses saved in Front called?
- 11. For Pick Up What does HFPU stand for?
- 12. Which group of diamond sellers does not rush their diamonds?
- 16. What is the payment status called when we have received and successfully processed the customer's payment?
- 19. Design Is adding melee to a setting that doesn't have melee considered a modification or a custom design?