Across
- 1. The ability to meet or exceed customer expectations
- 4. A term for the ease with which customers can access and use a service
- 7. A measure of how well a company keeps its promises to customers
- 9. A measure of how promptly customer issues are resolved
- 11. A characteristic of effective customer service, often reflected in positive feedback
- 12. The extent to which a company values and prioritizes its customers
Down
- 2. A key element of good customer service, often measured by speed and efficiency
- 3. The practice of actively listening to customers and addressing their concerns
- 5. A metric indicating the percentage of satisfied customers
- 6. A term for consistently meeting customer needs
- 8. The act of identifying and addressing customer needs
- 10. The degree of excellence in customer service