Across
- 6. Which team attends to emergency calls within 45 minutes?
- 8. Which team carry out regular estate walkabouts?
- 10. What is the name of our tenants/leaseholder newsletter?
- 12. What must all members of staff show when they visit our customers?
- 14. How often do we carry out customers’ gas safety checks?
- 16. Within how many days do we process housing applications?
- 17. On which visit to we aim to complete all repairs?
- 18. Which social media platform do we use to advertise events and updates via?
- 19. Before which hour of the day do the HSO’s contact their sheltered customers?
Down
- 1. Within how many days do we complete minor adaptations?
- 2. Where can customers access our complaints, comments and compliments leaflet?
- 3. Which Act that came into force in 1988 must we adhere to for all information we hold?
- 4. Name one language we can offer translation services for?
- 5. Within how many days do we respond to letters, emails and online forms?
- 7. Within how many days do we respond to telephone messages?
- 9. Which team are responsible for getting properties to our Empty Homes Standard?
- 11. What does the A and G stand for in AGM?
- 13. How many times per year do tenants receive rent statements?
- 14. In which season edition of Gateway News do we explain resident involvement?
- 15. Within how many seconds do Supportline answer their calls?