Across
- 3. link to help with most zelle issues. ____job aid and procedures
- 5. fraud loss prevention analytics shield job aid helps with what system
- 6. tool to help capture complaints
- 10. client initiated transaction but did not receive goods/services. ( 2 words with a star between)
- 15. to assist with finding a specific abbreviation (2 words with a star between)
- 17. guidelines kelly went over for documentation of a complaint (3 words separated by a star)
Down
- 1. link to assist with authentication (3 words with a star between)
- 2. ____solution job aid to help with filing complaints after hours (2 words with a star between)
- 4. any client can have a zelle tag (true/false)
- 5. transactions made without client's approval
- 6. a complaint is a ___or grievance about a bank product or service voiced by the client
- 7. restriction on how much money a client can send it zelle per a certain time period (2 words separated by a star)
- 8. number of phone numbers/email a client can register with zelle
- 9. type of search to help find a specific link
- 11. solution for determining if you have a fraudster on the line. handle a potential _____/fraudster call
- 12. _____web user guide assist with what program?
- 13. solution to assist with scams (3 words with a star between)
- 14. action performed by an individual or entity to wullfully deceive an individual in a attempt to "steal" from the client
- 16. ____ tab to assist with finding the right complaint