Across
- 6. Care Connections hashtag
- 7. Accepting more reservation for an appt
- 8. Active listening and positive response
- 10. I conduct myself professionally
- 11. What is left in the room after I leave
- 12. ID, Insurance, and Copay
Down
- 1. Personal commitment to make a difference
- 2. Learned behavior, makes it positive
- 3. Take action, exceed customers expectation
- 4. Vanderbilt's mascot
- 5. Average Handle Time of Call
- 9. Vanderbilt's logo
- 13. Patient Privacy