Across
- 3. Being able to understand what someone is going through by looking at the situation through their eyes is called ___________.
- 4. When explaining processes and procedures you should avoid medical _______.
- 5. Compassion, Dignity, Excellence, Integrity, ___________.
- 6. You should always _______ before entering a patient room.
- 8. A survey for measuring patients' perceptions of their hospital experience.
- 10. When you provide a patient/visitor with an excellent experience, you will feel like you truly made a _____________ in their lives.
- 12. Who is responsible for the patient experience?
- 13. “Know me, care for me, ease my way” is our _________.
Down
- 1. Our vendor for all patient experience surveys
- 2. AIDET benefits patients by improving _____.
- 7. One who gives care
- 9. It is important to ________ patients and visitors when you pass them in the hall.
- 11. Patients and visitors should never be treated as a ______________.