Across
- 5. Be polite and respectful to everyone, regardless of their position or title
- 8. Eye Contact body language that is require to show patients we are (___)to them
- 9. Improve your phone (____). Hint starts with E
- 10. helps us embrace change and turn challenges into opportunities
- 11. "Strive not to be a success, but rather to be of (___)." – Albert Einstein
- 12. what has been said really shows you’ve been paying attention, and allows the speaker to correct you if you haven’t understood
Down
- 1. The ability to understand and share the feelings of another person emotionally.
- 2. A genuine blank(____) and appropriate eye contact are foundational in body language in customer service.
- 3. the only attitude patients want to see is (____) about your skills and abilities
- 4. Another word for interjecting while a patient is talking. This should never be done.
- 6. Navigators need this skill when presented with situations outside the normal
- 7. It is more respectable to do this when you make a mistake.