Across
- 3. We should provide timely ______ to our customers
- 4. We should be mindful of our ____ when speaking to customers
- 6. We should greet our customers with a
- 7. When a customer is upset, it is important that we remain _______
- 8. Actively _____ to the customer
- 9. We provide products and ______ to our customers
Down
- 1. We must try to put ourselves in the customer's _____.
- 2. Coworkers and customers both deserve our _____.
- 5. Being a good _______ is an important aspect of communicating with customers
- 10. Having _______for customers shows you care.(Rhymes with sympathy)