Across
- 2. ask questions to get to the root of the issue
- 3. what we follow when scheduling
- 7. should be used on every call to ensure you handle the the call appropriately
- 10. standards you are held to on your calls
- 11. we use this to communicate and we are this
- 13. the best supervisor in Roper
- 15. should be done at the beginning of the call before asking for demographics
Down
- 1. being on queue when you're scheduled to be on queue
- 4. the name of the best contact center within Roper and arguably within Charleston too (2 words)
- 5. the most specific word that denotes what your call was about
- 6. this should be under 2 minutes
- 8. A non-negotiable if a patient is experiencing any Urgent Symptoms
- 9. estimate of when a task should be completed
- 12. Patients should be educated on this on every call
- 14. system we use to clock in or out