Across
- 4. ultra modern futuristic (most recent stage in development
- 5. direction in which something is developing or changing
- 6. how customer weigh the benefits of purchasing a product or service
- 7. standard point of reference against which things may be compared
- 9. the supervision and maintenance of relationships between a company and external partners.
Down
- 1. the action of working with someone to produce something
- 2. a mesure of how products and services supplied by a company meet or surpass customer expectation
- 3. the process of focussing on customer by continually improving the current activities in the workplace.
- 4. means of solving a problem
- 8. professional procedures that are accepted or prescribed as being correct or effective