Across
- 2. Interest-based conflict arises from a focus on the ____ of each of the parties rather than on their positions.
- 5. What type of conflict occurs when one person perceives that another person is blocking an important goal?
- 8. Which type of interdependence of goals can result from factors such as disliking the other person or a competitive reward structure?
- 11. What is a rational weighing of facts and evidence using the rules of logic?
- 12. What type of strategy removes oneself from the controversy?
- 15. If interpersonal conflict does not yet exist in a scenario, what type of conflict is it?
- 16. Which type of goals relate to tangible resources?
- 17. Who proposed the field theory and suggests that within any system there are forces that drive conflicts and forces that restrain conflicts?
- 18. Which theory is built on the metaphor of an economic marketplace and assumes that people will make choices that are the most beneficial to them?
- 21. What type of conflict arises from goal interference about information?
- 23. ____-making is how we weave together knowledge, feelings, intuitions, and backgrounds to make sense of the world.
- 25. Which learning theory posits that attitudes and behaviors are developed by observing others?
- 27. What do conflict managers need to be focused on?
- 28. What is determined by biology?
- 30. What type of meaning is the dictionary definition?
- 32. How many choices are there of equal negative value for an avoid-avoid conflict to emerge?
- 33. Description, problem solving and sympathy are examples of what type of behavior?
- 34. What type of management includes communication intended to move two people’s views of a situation closer together?
- 37. What term can be understood as the level to which people need each other to attain their goals?
- 38. What type of gains encompass the concept that the goals of all parties in a conflict might be met if creative strategies are applied to the problem?
- 39. What process did Shannon and Weaver represent communication as?
- 40. Which theory conceived an internal struggle between the id and the superego?
- 41. What type of meaning is the personal association for a word?
Down
- 1. It is a fallacy to view what as a rightful entitlement of the powerful?
- 3. Friends who discuss conflicts find they have similar what?
- 4. Name the type of goals that are affirmation, reaffirmation, saving transformation, or subversion of self or other face.
- 6. Who’s six views provide fertile ground for interpersonal conflict?
- 7. What is the approach when each sees the other as the problem?
- 9. What type of interference causes conflict?
- 10. What are interest-based conflict managers are adept at creating?
- 13. What term means communicating about communication?
- 14. Which theories focus attention on the communication and interactions among people rather than on the individual?
- 19. What is an example of a position?
- 20. What term means that there is a finite amount of something?
- 22. What frequently escalates because people act on the assumption that they have communicated accurately when they have not?
- 24. What type of goals involve who the parties want to be to each other?
- 26. What type of goals involve how a person wishes events to unfold, how decisions are made, or how communication occurs?
- 29. What type of conflict is purely a struggle about one’s goals?
- 31. If you have this type of aggression you are attacking others and their positions.
- 35. What is an internal conversation called, intrapersonal ______?
- 36. What is one type of interaction theory advanced by Delia, stating that people create meaning through a series of schemas?