Across
- 3. open and honest about costs and terms
- 5. a group of products sold together
- 6. an extra feature or optional service
- 8. another company offering similar services
- 9. to adjust or personalize a plan
Down
- 1. service extra benefits offered to attract customers
- 2. an improvement that increases value
- 4. how dependable a service is
- 7. to encourage the customer to buy a better version
- 10. to improve or move to a higher level of service