Across
- 4. The importance, worth, or usefulness of something, usually as defined by the customer.
- 8. A person or organization to whom a product or service is delivered.
- 9. A term describing a process that operates effectively while consuming the minimum amount of resources (such as labor and time).
- 11. More work or higher quality than is required by the customer (hint: 1 of the 8 wastes).
- 12. Wasted efforts caused by rework, scrap, and incorrect information (hint: 1 of the 8 wastes).
- 14. Wasted time _______ for the next step in a process.
- 16. Acronym for remembering the 8 wastes.
Down
- 1. A structured set of activities (steps) that transform a set of inputs into specified outputs, providing value to customers and stakeholders.
- 2. The quality of being outstanding or extremely good.
- 3. To work jointly with others or together especially in an intellectual endeavor
- 5. Who you gonna call?
- 6. Unnecessary movement of people or machines that does not add value to the (hint: 1 of the 8 wastes).
- 7. The positive effect of a process change effort.
- 10. A new method, idea, product, etc.
- 13. Any activity that consumes resources but creates no value for the customer.
- 15. To have a strong effect on someone or something.