Across
- 3. business like manners at the workplace is called being
- 6. this will usually bring back customer a second time
- 8. which format is used in full block business letter
- 9. serious thought or
- 10. people who can defend their ideas objectivly use
- 12. to be able to make and defend claims you need what skill
- 13. a bad tool to use in discussions
- 14. the main reason customers wont come back to a business
- 15. a type of textual graphic usually used in business reports
- 17. when a business is welcoming and respecful to customers
- 19. a way of listing ideas to solve a problem
- 20. it is easy for an employee to talk to others know they are all
- 21. what type of way is formalized imformation passed
Down
- 1. which format is best used during interviews with new employees
- 2. the movement forwands towards something
- 4. the best way to talk to someone on the telephone is to
- 5. this should be on each letter of confirmation to customers
- 7. someone who listens to others and respects all ideas is
- 11. the order of something from earliest to latest
- 16. these are very important on making business reports becasue they are the base of the report
- 18. what is at the end of all outgoing emails