Across
- 3. Support an Immediate Delivery (IDL) Order
- 6. Understand Returns - CA/MX/US
- 7. Support Unauthorized Orders
- 11. Explain Authorizations and Charges in Toolbox
- 12. Support Retail Business Orders
- 15. iPhone Upgrade Program Overview
- 16. Working with Difficult Customers
- 17. Signature or Delivery Dispute
- 18. Customer Engagement Model for Service Chat
- 19. Sales District Quick Reference Guide - AMR Service
- 20. Create a US Return for Replacement
- 21. Resolve Damaged in Transit Order
- 22. Custom Apple Watch Guide
- 23. Toolbox Contact Logging
- 25. Invoice Requests - US/CA
- 26. Consult Senior Customer Service
- 27. Support Apple Trade In - US/CA
- 29. Gift Return
- 32. Late Deliveries
- 33. Change Destination or Delivery Address for an Apple Pickup Order
- 34. Support Apple Card Monthly Installments - US
- 36. Apple Trade In Program Guide US/CA
- 37. Apple Trade In Device Assessment
Down
- 1. Refund a Gift Card
- 2. Support a Customer with Delivery Options
- 4. Add Line Item in Toolbox
- 5. Change Shipping Address
- 7. LynxWeb Tool User Guide - US
- 8. Support iPhone Upgrade Program and Trade In
- 9. BOSS user guide - AMR
- 10. Apple Card Monthly Installments Overview
- 13. Support Late Returns (Refund Query)
- 14. Personal Engraving
- 18. GEM Alerts and Decline Messages
- 19. Track Returns
- 20. Create a US Return for Refund
- 21. Unauthorized Returns
- 22. Support Orders on Fraud Review
- 24. Provider Group Quick Reference - US/CA
- 27. Apple Pickup Eligibility and Expectations
- 28. Toolbox User Guide
- 30. Explain Payment Methods
- 31. Change Destination or Delivery Address for an Apple Pickup Order
- 34. Support Apple Trade In: Phobio - US
- 35. Customer Engagement Model for Service Chat