Across
- 4. – Electronic room access device
- 7. – Guest’s account record
- 10. – Handles guest payments
- 11. – Procedure when a guest leaves the hotel
- 12. – Staff who assists guests with luggage
- 14. – Guest who fails to arrive with a reservation
- 16. – Scheduled work period of staff
- 17. – Public area near the front desk
- 18. – Ensures guest safety
- 20. – Service that provides guest assistance
- 22. – Staff who arranges guest services and activities
- 23. – Price charged per room
- 24. – Telephone service to wake guests
Down
- 1. – Main control center of hotel operations
- 2. – Person staying at the hotel
- 3. – Area where guests first arrive and are welcomed
- 5. – Recording guest details
- 6. – Department responsible for room cleanliness
- 8. – Accepting more reservations than available rooms
- 9. – Advance booking of rooms
- 10. – Process of registering a guest upon arrival
- 13. – Preparation of guest charges
- 15. – Assistance provided to guests
- 19. – Document required during check-in
- 21. – Number of rooms currently in use