Across
- 4. the combined use of tactical and strategic management styles.
- 5. influence that arises when group members recognize that the leader has special expertise in the area.
- 8. all of the activities involved in obtaining, preparing, and compensating the employees of a business.
- 10. the important principles that guide decisions and actions in the company.
- 12. communications that move up or down in an organization between management and employees.
- 14. short, specific written statement of the reason a business exists and what it wants to achieve.
- 19. influence that results from a leader's ability to give or withhold rewards.
- 24. practices that ensure the appropriate standards of conduct are observed in a company's relationships.
- 26. determines to what extent the business is accomplishing the goals it set out to reach in the planning stage.
- 27. the way people get along with each other.
- 29. principles of morality or rules of conduct.
- 31. a style in which the manager is directive and controlling.
- 32. communication methods that have been established and approved by the organization.
- 33. communication that includes notes, letters, reports, and e-mail messages.
- 34. the way a manager treats and involves employees.
Down
- 1. power based on a leader's position within the formal structure.
- 2. analyzing information, setting goals, and making decisions about what needs to be done.
- 3. identifying and arranging the work and resources needed to achieve the goals that have been set.
- 6. communication that occurs between those inside the organization and outsiders.
- 7. communications that are spoken.
- 9. influence that stems from the personal trust and respect members have for the leader.
- 11. communications that move across the organization at the same level?employee to employee or manager to manager.
- 13. a manager's effort to direct and lead people to accomplish the planned work of the organization.
- 15. the first level of management in a business
- 16. the process of accomplishing the goals of an organization through the effective use of people and other resources.
- 17. common but unofficial ways that information moves in an organization.
- 18. the ability to get others to accomplish tasks because of the position the leader holds.
- 20. the ability to motivate individuals and groups to accomplish important goals.
- 21. specialists with responsibilities for specific parts of a company's operations.
- 22. communications that occur between managers, employees, and work groups.
- 23. a style in which managers are less directive and involve employees in decision-making.
- 25. top-level managers with responsibilities for the direction and success of the entire business.
- 28. power resulting from the personal characteristics of a leader rather than the formal structure of an organization.
- 30. power enabling a person to affect the actions of others.