Across
- 4. Level of happiness with the service received
- 6. Someone who pays for goods or services
- 7. Extent and standard of work that the organization promises to customers
- 8. Customers who are unhappy when the service or product supplied by an organization fails to meet needs and expectations
- 9. Customer beliefs about quality and value
- 10. Watch your ______ when speaking to customers
Down
- 1. Internal & External
- 2. Non-routine customer problems should be _________ to responsible person.
- 3. Meeting customer needs and expectations, producing customer satisfaction
- 5. Returns, Delivery Errors, incorrect customer records, Delays with Goods