Across
- 3. Remaining calm and tolerant in challenging situations.
- 4. Promptly addressing customer needs and concerns.
- 8. Fully engaging in the conversation and understanding customer needs.
- 9. Possessing a deep understanding of products, services, and policies.
- 10. Expressing thanks and appreciation to customers.
- 11. Effective exchange of information between customers and service providers.
- 13. Being flexible and adjusting service to changing customer demands.
- 14. Treating customers with courtesy and consideration.
- 15. Understanding and sharing the feelings of customers.
Down
- 1. Tailoring services to meet the unique needs of each customer.
- 2. Finding solutions to customer issues or challenges.
- 5. Paying close attention to customer preferences and requirements.
- 6. Conducting oneself with competence, integrity, and courtesy.
- 7. Efficiently allocating time to address customer needs.
- 12. Delivering high-quality service consistently over time.