Across
- 2. Where to look up CCO accounts
- 4. Our Director's last name
- 7. 1st Core metric
- 8. What we need to show to our techs
- 10. 2nd Core metric
- 12. tool to check phone number ownership
- 13. One was to be Warm and Friendly
- 14. What we should end all calls with
- 15. when you made the interaction easy
Down
- 1. Something we should practice every day
- 3. where to look for MOCA issues
- 4. Where to find answers
- 5. Our manager's first name
- 6. What we provide to our technicians
- 9. Needed when we change a customer's bill
- 11. The first 10 minutes of your shift
- 13. Tool for all residential issues