Across
- 2. What we provide to our technicians
- 6. Where to look up CCO accounts
- 10. don't need wires for this delivery method
- 11. Something we should practice every day
- 13. Our Director's last name
- 16. Tool for all residential issues
- 18. referred to as customer owned devices
- 19. the standard for networking over coax
- 20. Our manager's first name
Down
- 1. What we need to show to our techs
- 3. tool to check phone number ownership
- 4. if you love streaming, you love this
- 5. when you made the interaction easy
- 7. One was to be Warm and Friendly
- 8. Needed when we change a customer's bill
- 9. where to look for MOCA issues
- 12. The first 10 minutes of your shift
- 13. Where to find answers
- 14. What we should end all calls with
- 15. 2nd Core metric
- 17. 1st Core metric