Across
- 4. The physical or virtual place where customers may have to wait for service.
- 5. the average time customers wait to be served.
- 6. The salon’s success depends on ________ purchases from satisfied customers.
- 8. services offered after a sale, such as maintenance and warranties.
Down
- 1. The process of transporting goods from the source to the customer.
- 2. Attentiveness and quality of service provided during a transaction.
- 3. method that may include cash, cheque, or credit card
- 7. refer to methods of delivering or providing service offered to meet customer needs