Across
- 2. Customer opinions about a product or service.
- 4. When a customer is happy with their experience.
- 6. A statement from a customer about a problem or issue.
- 10. Acting quickly to assist or serve a customer.
- 11. When a customer brings back an item for a refund or exchange.
- 14. A friendly facial expression used to greet customers.
- 15. A question asked by a customer seeking information.
Down
- 1. Paying close attention to what a customer is saying.
- 3. Staying calm when dealing with difficult or slow customers.
- 5. Providing help or solutions to customers.
- 7. The act of welcoming a customer with a smile or hello.
- 8. Encouraging a customer to buy a more expensive item or add-on.
- 9. Help provided to a customer to meet their needs.
- 12. Understanding and sharing the feelings of a customer.
- 13. Treating customers politely and kindly.