Across
- 2. How the message is sent (ex: email, phone call, face to face)
- 9. Writing that is used to share information
- 10. Nonverbal language including eye contact, posture, facial expressions
- 12. Plan, Profile, and __________ are the 3 P's
- 13. The person sending the message
- 14. The process of going with the crowd/ peer pressure
- 16. A persuasive strategy that appeals to the credibility of the author
- 17. A type of business structure that has very few levels
Down
- 1. The person receiving the message
- 3. When communication flows from lower levels to higher levels in a business
- 4. How the receiver processes what is being said
- 5. Anything that interferes with communication
- 6. A persuasive strategy that deals with using logic, data, and facts
- 7. When communication flows from higher levels to lower levels in a business
- 8. A type of business structure that has lots of levels
- 11. A persuasive strategy that appeals to the emotion of the reader
- 15. The response from the receiver to the sender