Professionalism

6. flip flops and t shirts at work are ______ to wear
7. _____ America first with pride in every action
9. By _______ the member’s emotions and experience first, you can decrease tension and create space for a productive conversation.
10. What we follow at AFCU with our choice of clothing
11. When a Member comes to you with a problem, you want to ______ to their questions
13. _____ conversations lead to better outcomes, fewer misunderstandings, and members who feel confident in decisions theyre making
14. It is important to _____ Clearly, courteously, and confidently whether in person, online, or over the phone

1. It is good to ______ members when they come into the branch
2. We _____ others how we want to be treated
3. it is important to take ownership of your ______
4. we should have ____ representing America First
5. ______ isn’t just about solving the problem, it’s about ownership, follow-through, and reliability.
7. Be ____ And follow through on commitments
8. the competence or skill expected of a professional.
12. Always _____ Respect, integrity, and accountability in every member interaction